Delivery


Delivery Charges:

The majority of our deliveries are carried out on our behalf by YODEL and PARCEL FORCE. We also use Royal Mail. All International Orders are sent via ParcelForce and DHL.

Our current delivery charges are as follows:

Free Delivery on all orders over £50!*

Orders up to £20 - delivery £5.75*
Orders between £20-£50 - delivery £4.75*
Orders over £50 - delivery FREE UK mainland only*

* UK mainland only, excluding Scottish Highlands & Islands

Scottish Highlands & Islands - delivery £13.86
Northern Ireland - delivery £11.99


Orders must be over the order values above after any discount codes used.

As of 7th May, Parcel Force have put a surcharge on all deliveries to the Isle of Wight. I am afraid we have had to pass this onto our customers. Parcel Force are still our cheapest contract courier to the IOW.

Surcharges will also apply to The Scottish Highlands and Islands. Including the following Post Codes:
HS1 - HS9
IV1 - IV40
IV51 - IV56
IV63
KA27 & KA28
KW1 - KW17
PA20 - PA78
PH4- PH26
PH30 - PH43
PH49 - PH50
PH60
ZE1-3
These locations will be charged at £13.86

Northern Ireland will be charged at £20.28

Oversea orders POA. Maximum parcel weight 25KG and charged per box

If your order requires more than one parcel we may charge you the additional shipping fee per parcel shipped. Please contact us for details.

Should your order be lightweight and small is size we would be able to use the ROYAL MAIL Service.

Delivery Days:

Your order will be delivered Monday - Friday. Saturday and Sunday deliveries may be arranged, although there is an extra cost involved. Some of our items will not qualify for weekend deliveries due to their size. Please contact us for details.

Delivery Comments:

We are happy to arrange delivery to your home address, business address or any other address provided. If you wish to place comments on your delivery for the carrier to leave with a neighbour etc, then we can forward these comments to the carrier. Requests to leave the parcel in a shed, greenhouse etc can be made, but they are at made on the understanding that all risk transfers to yourself.

We will not request our couriers to leave parcels by dust/recycle bins or on door steps.

Delivery Timescales:

For all orders placed online we aim to deliver within 3-5 working days of receipt of order. During the peak season, March- May please allow 5-7 working days for delivery.

Some of our products are delivered directly from the manufacturer and delivery can take upto 21days for date of purchase. Please refer to the individual products for the time scales.

Communication:

We will, via email, confirm an estimated delivery date when your order is ready for dispatch. Unfortunately we are unable to provide a delivery time for any particular day.

Payments we accept: Payments Accepted

Secure payments by RBS WorldPay or PayPal

The Garden Superstore
Unit 1, The Dairy Buildings,Lower Norton Farm, Sutton Scotney, Winchester, United KingdomSO21 3NE
Tel: 0845 303 8653 or 01962 761998 | Fax: 0845 303 8653