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About Us The Garden Superstore are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

The Garden Superstore
Unit 1, The Dairy Building
Lower Norton Farm
Sutton Scotney
Winchester
SO21 3NE

Phone: 0845 303 8653
Fax: 0845 303 8671

Email: enquiries@thegardensuperstore.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. Visa, Mastercard and Switch.

We also accept PayPal. However any orders received that are not 'Seller Protected' will be cancelled and refunded.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

For overseas customers (other than the British Isles and the Republic of Ireland) please do not order until you have contacted us for delivery costs. Any orders made by overseas customers without prior notification, will mean that an incorrect shipping option and price has been selected, and will incur a 5% or £2.00 (whichever is the highest) charge on any refunds to cover the cost of processing the initial payment.

Special Discount Codes:
We reserve the right to withdraw any discount codes without prior notice.
Only one discount code will be acceptable against an order.
Shipping And Handling 95% of our customers' orders are carried out by UK Mail, Parcel Force or City Link. We also use the Royal Mail services.

If out at the time of delivery, we are happy to place delivery comments on the parcel as to where the parcel may be left in your absence, however, in such an event we absolve ourselves from any responsibility of loss or damage. In the case of a dispute, the responsibility lies directly with the carrier and yourself.

Please Note: We will not instruct our couriers to leave any parcels near/behind wheelie bins or in bin areas. We will also request couriers to try a neighbour should you not be available to sign for your order at the time of delivery. However high value orders will require signing for and will not be left.

Any goods wishing to be returned will be accepted back at the customer's expense. If the customer has recieved free shipping then our standard shipping fee will be deducted from your refund.

With regards to our GIANT pots, any returns will be subject to a £25.00 original shipping fee per pot. The giant pots are shipped via a 48 hour service and would require a signature. These items will not be left. See the product information for more details.
Delivery Schedule We will normally send your order to you in 2-3 business days . International orders are generally received in under 7 days.

Any faulty items or missed items must be reported within 48 hours of receipt.

Orders of high value will not be left and will require signing for.
Back Orders If any of your order is not in stock at the time of picking, we will either back order or credit back the item(s). It may not be cost effective for us to back order products.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, the web site links to RBS WorldPay. RBS WorldPay, part of the Bank of Scotland, process the payment using their encryted secure web link. We, at The Garden Superstore, do not see or hold any credit card details.

Any orders that we receive via PayPal that are not 'Seller Protected', will be cancelled and refunded.
Guarantee We guarantee your satisfaction and aim to provide the very best in service. If you are not happy with any aspect of our service or products please let us know.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on:

0845 303 8653 (01962 761998)

or fax us on:

0845 303 8671

or write to us at:

The Garden Superstore
Unit 1
The Dairy Building
Lower Norton Farm
Norton
Sutton Scotney
Hampshire
SO21 3NE
Privacy Policy The Garden Superstore do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Products ordered by error can be returned, in the orginal packaging and unused, to:

The Garden Superstore
Unit 1
The Dairy Building
Lower Norton Farm
Norton
Sutton Scotney
Hampshire
SO21 3NE

The sender will be liable for returns costs and necessay insurance and proof of purchase (Section 3.55 of the Distance Seelling Act refers). Upon receipt, the items will be creditted back to the original card. Returns must be sent back to us, in a saleable condition, within 10 days of orginal receipt.

Items returned, as wrongly ordered or unsuitable, that have received free delivery, as a result of being over £50.00 in value, will have the original delivery charge deducted from the value of the goods to be creditted. This is currently set at a rate of £5.99. This is to cover the cost of the original delivery, packaging and staffing costs of processing the order.

The above Terms and Conditions represent the contact entered into by both the purchaser and The Garden Superstore. We, therefore, highly recommend the printing off of these Terms & Conditions and the safe retention for future reference.


We do not pass on any of your details to other parties.
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