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Delivery and returns

Delivery prices for mainland UK

£5.99 for standard delivery, 3 - 5 working days for orders below £50.00

FREE 3-5 working days for orders above £50.

£9.99 for next working day delivery on orders under £50 if you order before 12 noon. 

FREE next working day delivery for orders over £100.00 if you order before 12 noon. If you order after 12 noon you will still get FREE delivery however the goods will not arrive next day.

Next Day Delivery orders placed between Friday at 12:00 midday and Monday 12:00 midday will be delivered on Tuesday.

All orders require a signature upon delivery, instructions for the courier to leave your package will be at your own risk. Please note that during COVID the courier does not expect a signature.

Certain products are delivered using a different delivery protocol than our standard policy described above, most notably our wheelie bin and log stores and some of our polytunnels and cloches. The delivery information for these products is specified on their individual product pages. Please refer to those product pages for costs, timescales and any other delivery information.

*Please note that we only deliver to UK mainland and mainland Scotland.

We do not deliver to: Ireland, Isle of Man, Channel Isles, Isle of Wight & Scilly Isles. There are also a small number of the more remote areas of the mainland Scottish Highlands to which we currently do not deliver, in view of the limitations of our couriers. If you are unsure, please contact one of our customer services team who will be able to check your postcode against our couriers' delivery zones.

How do you deliver Natural Pest Control Products?
Non-standard delivery rules apply to some of our Natural Pest Control products. These are living products, so stock can run out. It is important to ensure you receive the highest quality so please see delivery information below for more details.
1.  Orders placed before 2pm Tuesday will be despatched on Wednesday first class post.
2. Orders placed before 2pm Friday will be despatched on Monday first class post.
3. Orders placed after 2pm Friday will be despatched on Tuesday, first class post.

Natural pest control products are sent separately to other products.

*Please note that we only deliver to UK mainland and mainland Scotland. We do not deliver to: Parts of the Scottish Highlands & Islands, Ireland, Isle of Man, Channel Isles, Isle of Wight & Scilly Isles.

Which courier company do you use?
Most orders are sent by the couriers of DPD or DHL. Seeds are sent by Royal Mail post. Pallets are sent by PalletForce.

Do you send on a pallet?

While most orders are despatched via parcel carrier, larger orders are delivered on pallet carriers using 18tn rigid trucks. Pallets are sent with next-day delivery, though on occasion require 48 hours depending on location, in which case we will contact you before sending. Please inform us of any likely access problems at the time of placing your order so we can address them prior to dispatch. PLEASE NOTE - Failure to inform us of access requirements will result in being charge of £54.00 (including VAT) for redelivery or return.

Will everything I order arrive together?
We ship orders in full with all items sent at the same time. However we do package items separately for ease of handling by the couriers and to prevent damages, but this does occasionally result in a split delivery. 

Can I track my order?
You can see the current status of your order and track its progress through our warehouse and on its journey to you. You can track your order here.

Do you ship outside of the UK?
At present we can only ship to UK postal addresses, but we hope to change this in future.

Need to return an item?      

Please download and complete the returns form, available here.

If you have ordered a product by mistake or no longer require the product, we can arrange collection for a return charge of £9. For larger items or orders that are delivered to you on a pallet we apply a £54 collection charge. 

Alternatively, you can send back to us using a courier of your choice. Small items are cheapest to return using Royal Mail. We strongly recommend you obtain a (free) proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. Please return the item to the return address below.

Returns Policy
Faulty products - please return within 30 days of date of receiving. 
Incorrect product - please return to us within 14 days of receiving. 
Damaged in transit - please contact us within 14 days of receiving. 

You'll receive a confirmation by email once your return has been processed. Please allow up to 10 working days. Refunds are always credited to the original method of payment.

Returns Address:
The Garden Superstore 
Vinery Fields
Arundel road 
Poling, Arundel
West Sussex 
BN18 9PY