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Delivery


Delivery: £6.99 on all orders, FREE over £150.00
Due an exceptional demand we had to temporarily introduce a minimum order value of £50.00

We can currently only accept orders over £150 to ensure that our warehouse can fulfil all orders being placed. We hope to resume our normal service as soon as possible, please click 'notify me' below if you would like to be notified when we are reopen for all orders.

NOTIFY ME 

    How do you deliver Organic Pest Control Products?
    Please see delivery information on the product page if you are ordering an organic pest control product. 

    Which courier company do you use?
    Most orders are sent by the couriers of DPD or DHL. Seeds are sent by Royal Mail post. Pallets are sent by PalletForce.

    Do you send on a pallet?
    While most orders are despatched via parcel carrier, larger orders are delivered on pallet carriers using 18tn rigid trucks. Please inform us of any likely access problems when placing your order so that we can address them prior to dispatch. Pallets are sent with next-day delivery, but occasionally pallet couriers require 48 hours for delivery depending where in the country it is being delivered, in which case we will contact you before sending.

    Need to return an item?      

    Please download and complete the returns form, available here.

    If you have ordered a product by mistake or no longer require the product, we can arrange collection for a return charge of £9. For larger items or orders that are delivered to you on a pallet we apply a £45 collection charge. 


    Alternatively, you can send back to us using a courier of your choice. Small items are cheapest to return using Royal Mail. We strongly recommend you obtain a (free) proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. Please return the item to the return address below.
    Returns Policy
    Faulty products - please return within 30 days of date of receiving. 
    Incorrect product - please return to us within 14 days of receiving. 
    Damaged in transit - please contact us within 14 days of receiving. 

    You'll receive a confirmation by email once your return has been processed. Please allow up to 10 working days. Refunds are always credited to the original method of payment.

    Returns Address:
    The Garden Superstore 
    Vinery Fields
    Arundel road 
    Poling, Arundel
    West Sussex 
    BN18 9PY