FREE next working day delivery on all UK mainland orders over £75
All UK mainland orders over £75 are shipped with next working day delivery free of charge, so the more you order the better! Orders must be placed before 2pm on weekdays. We do not delivery on a Saturday. This is a guaranteed service.
£6.99 next working day delivery for UK mainland orders under £75
A speedy next working day delivery option for UK mainland orders under £75. Orders must be placed before 2pm on weekdays. This is a guaranteed service.
£4.99 standard delivery for UK mainland orders under £75
A standard 2-4 day delivery option for UK mainland order under £75.
Do you deliver outside of UK mainland postcodes?
Yes we do! We can deliver to all UK postcodes, but unfortunately they do incur an extra cost.
- Scottish Highlands & UK Islands: £16.40. This is a 3-5 day delivery service and is not guaranteed.
- Northern Ireland: £19.99. This is a 3-5 day delivery service and is not guaranteed.
How do you deliver Organic Pest Control Products?
Please see delivery information on the product page if you are ordering an organic pest control product.
Which courier company do you use?
Most orders are sent by the couriers of DPD or DHL. Seeds are sent by Royal Mail post. Pallets are sent by PalletForce.
Do you send on a pallet?
While most orders are despatched via parcel carrier, larger orders are delivered on pallet carriers using 18tn rigid trucks. Please inform us of any likely access problems when placing your order so that we can address them prior to dispatch. Pallets are sent with next-day delivery, but occasionally pallet couriers require 48 hours for delivery depending where in the country it is being delivered, in which case we will contact you before sending.
Need to return an item?
Please download and complete the returns form, available here.
If you have ordered a product by mistake or no longer require the product, we can arrange collection for a return charge of £9. For larger items or orders that are delivered to you on a pallet we apply a £45 collection charge.
Alternatively, you can send back to us using a courier of your choice. Small items are cheapest to return using Royal Mail. We strongly recommend you obtain a (free) proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. Please return the item to the return address below.
Faulty products - please return within 30 days of date of receiving.
Incorrect product - please return to us within 14 days of receiving.
Damaged in transit - please contact us within 14 days of receiving.
You'll receive a confirmation by email once your return has been processed. Please allow up to 10 working days. Refunds are always credited to the original method of payment.
The Garden Superstore