FREE next working day delivery on all UK mainland orders over £50
All UK mainland orders over £50 are shipped with next working day delivery free of charge, so the more you order the better! Orders must be placed before 2pm on weekdays. We do not delivery on a Saturday. This is a guaranteed service.
£4.99 next working day delivery for UK mainland orders under £50
A speedy next working day delivery option for UK mainland orders under £50. Orders must be placed before 2pm on weekdays. This is a guaranteed service.
£2.99 standard delivery for UK mainland orders under £50.00
A standard 2-4 day delivery option for UK mainland order under £50.00
Do you deliver outside of UK mainland postcodes?
Yes we do! We can deliver to all UK postcodes, but unfortunately they do incur an extra cost.
- Scottish Highlands & UK Islands: £16.40. This is a 3-5 day delivery service and is not guaranteed.
- Norther Ireland: £19.79. This is a 3-5 day delivery service and is not guaranteed.
How do you deliver Organic Pest Control Products?
Please see delivery information on the product page if you are ordering an organic pest control product.
Which courier company do you use?
Most orders are sent by the couriers of DPD or DHL. Seeds are sent by Royal Mail post. Pallets are sent by PalletForce.
Do you send on a pallet?
While most orders are despatched via parcel carrier, larger orders are delivered on pallet carriers using 18tn rigid trucks. Please inform us of any likely access problems when placing your order so that we can address them prior to dispatch. Pallets are sent with next-day delivery, but occasionally pallet couriers require 48 hours for delivery depending where in the country it is being delivered, in which case we will contact you before sending.
Need to return an item?
Please call 01903 285200 or email email@example.com, and have your order number handy.
Please note the following: If we sent you an incorrect, damaged item or an item that does not match the description we will send a courier to collect the item(s) at NO COST to you.
If you have ordered a product by mistake or no longer require the product a return charge of £9.00 will apply. For larger items or orders that are delivered to you on a pallet we apply a £45 collection charge. Small items please post items back to us in their original packaging using Royal Mail. We strongly recommend you obtain a (free) proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. Return the item to the return address shown at the top of this returns form.
Faulty products - please return within 30 days of date of purchase.
Incorrect product - please contact us within 14 days of purchase.
Damaged in transit - please contact us within 14 days of purchase.
You'll receive a confirmation by email once your return has been processed. Please allow up to 10 working days. Refunds are always credited to the original method of payment.
Products ordered by error can be returned, in the original packaging and unused, to:
The Garden Superstore