Delivery and returns
Delivery prices for mainland UK
£5.99 for standard delivery, 3 - 5 working days
£9.99 for next working day delivery on orders under £100 if you order before 12noon.
FREE next working day delivery for orders over £100.00 if you order before 12 noon. If you order after 12 noon you will still get FREE delivery however the goods will not arrive next day.
Next Day Delivery orders placed between Friday at 12:00 midday and Monday 12:00 midday will be delivered on Tuesday.
All orders require a signature upon delivery, instructions for the courier to leave your package will be at your own risk. Please note that during COVID the courier does not expect a signature.
*Please note that we only deliver to UK mainland and mainland Scotland.
We do not deliver to: Ireland, Isle of Man, Channel Isles, Isle of Wight & Scilly Isles. There are also a small number of the more remote areas of the mainland Scottish Highlands to which we currently do not deliver, in view of the limitations of our couriers. If you are unsure, please contact one of our customer services team who will be able to check your postcode against our couriers' delivery zones.
How do you deliver Organic Pest Control Products?
Please see delivery information on the product page if you are ordering an organic pest control product.
Which courier company do you use?
Most orders are sent by the couriers of DPD or DHL. Seeds are sent by Royal Mail post. Pallets are sent by PalletForce.
Do you send on a pallet?
While most orders are despatched via parcel carrier, larger orders are delivered on pallet carriers using 18tn rigid trucks. Pallets are sent with next-day delivery, though on occasion require 48 hours depending on location, in which case we will contact you before sending. Please inform us of any likely access problems at the time of placing your order so we can address them prior to dispatch. PLEASE NOTE - Failure to inform us of access requirements will result in being charged for redelivery.
Will everything I order arrive together?
We ship orders in full with all items sent at the same time. However we do package items separately for ease of handling by the couriers and to prevent damages, but this does occasionally result in a split delivery.
Can I track my order?
You can see the current status of your order and track its progress through our warehouse and on its journey to you. You can track your order here.
Do you ship outside of the UK?
At present we can only ship to UK postal addresses, but we hope to change this in future.
Need to return an item?
Please download and complete the returns form, available here.
If you have ordered a product by mistake or no longer require the product, we can arrange collection for a return charge of £9. For larger items or orders that are delivered to you on a pallet we apply a £45 collection charge.
Alternatively, you can send back to us using a courier of your choice. Small items are cheapest to return using Royal Mail. We strongly recommend you obtain a (free) proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. Please return the item to the return address below.
Faulty products - please return within 30 days of date of receiving.
Incorrect product - please return to us within 14 days of receiving.
Damaged in transit - please contact us within 14 days of receiving.
You'll receive a confirmation by email once your return has been processed. Please allow up to 10 working days. Refunds are always credited to the original method of payment.
The Garden Superstore