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Privacy Policy

The personal information we collect when you shop online will not be disclosed to third parties other than when order details are processed as part of the order fulfilment. In this case, we assure that the third party will not disclose any of the details to any other third party. 

We deliver our products through the following third-party services. 
GFS - click here to view their privacy policy
Royal Mail -click here to view their privacy policy
Pallet Force - click here to view their privacy policy
APC - click here to view their privacy policy

We use Smartlook to identify areas of improvement on our website and make it a better experience for you. Session replay is the online equivalent of recording calls in a call centre for training and quality purposes. Session recordings are automatically deleted after 30 days. Passwords and credit card numbers are never recorded. 

If you wish to know what data we hold about you, please email help@gardensuperstore.co.uk or call us on 01903 258 200 (Monday-Friday 9.00am – 5.00pm – excluding bank holidays) 

If you need to correct any inaccuracies in your data, please email help@gardensuperstore.co.uk

All the emails you receive will contain unsubscribe links if you no longer wish to hear from us. 

Cookie Policy 
To know about our cookie policy, please click here 

Payment gateway policy

We encrypt data to safeguard your payment information and only accept orders from web browsers which have a secure connection. This encryption makes it impossible for unauthorised parties to read any information you send us.  

Here are the list of payment gateways we use on our website
PayPal  -  If you purchase using your PayPal account, all the PayPal transactions are subject to PayPal privacy policy. 
Click here to view their privacy policy

Stripe -  If you purchase using Stripe, all the transactions are subject to Stripe privacy policy. 
Click here to view their privacy policy

Site Analytics 

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to allow us to track and examine the use of this site to improve it for our customers, and to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. Our systems are not designed to associate personal information with your activities (such as pages you view or things you click on or search for). 

Personal data collected: Cookie and Anonymous Usage Data.  
Place of processing: USA.  
Click here to read Google's privacy policy

Visitors can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings at www.google.com/settings/ads

You can also use the Google Analytics opt-out browser add-on.