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Terms & Conditions

IntroductionThe following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and The Garden Superstore (also referred hereafter as ‘we', ‘us', ‘our', ‘The garden Superstore'). By placing an order on this website, you are deemed to have read and agreed these terms and conditions. If you have any questions, please contact us on 01903 258200          

Placing an Order
When placing an order, you undertake that any and all information given is accurate and complete. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed. All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description.   

Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Garden Superstore for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).

If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within 7 days of so doing. This does not affect your statutory rights. Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.

Special Offers & Promotions
Unless otherwise stated, special offers cannot be used in conjunction with any other promotion nor are they valid for the purchase of sale items or gift vouchers.

Payment & Taxes
We accept online payment in a secure environment and Accept Visa, MasterCard and American Express payments from customers worldwide. For orders made from the UK or the European Union all prices shown are including VAT.

Credit Card Security
When the order is placed on our website, the web site links process the payment using their encrypted secure web link. We, at The Garden Superstore, do not see or hold any credit card details. Any orders that we receive via PayPal that are not 'Seller Protected', will be cancelled and refunded.

Stock permitting, all orders are usually despatched within two working days of the order being accepted. If an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

The delivery period stated within which you will receive your order is indicative and, unless otherwise stated, not guaranteed. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge. If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

Please Note: We will not instruct our couriers to leave any parcels near/behind wheelie bins or in bin areas. We will also request couriers to try a neighbour should you not be available to sign for your order at the time of delivery. High value orders will require signing for and will not be left.

If your delivery is overdue to arrive, or has not been delivered in full, please check your tracking details for any consignments still in transit. If your order arrives but there are packages as part of it still to be delivered, your item will usually arrive the following day having been separated by the courier. If all items have been delivered but you are missing an item, please contact us within 28 days of receiving your order.

Returns Policy
For our current returns policy please see here.

Your Right to Cancel
You may normally cancel this contract in writing within 14 days of placing the order. If you do cancel the contract within this time, and your order has been despatched, any payments made by you will be refunded in full within 10 days of us receiving the returned products. A refund on your delivery cost only applies to our Standard postage service. You are liable to cover the cost of return postage to us.

Conformity of Goods
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer & Limitations Of Liability
The Garden Superstore does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, The Garden Superstore shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Garden Superstore or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While The Garden Superstore uses reasonable endeavors to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and The Garden Superstore will not be responsible for any errors or omissions or for the results arising from the use of such information.

While The Garden Superstore takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Garden Superstore will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Garden Superstore does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Garden Superstore. 

The entire liability of The Garden Superstore, under or in connection with any contract for any products to which these conditions apply, shall not exceed the price of the products except as expressly provided in these conditions.

The Garden Superstore will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Garden Superstore may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of The Garden Superstore.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Law & Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.   This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Our Details
Cohort (Worthing) ltd 
T/A The Garden Superstore 
Vinery Fields
Arundel Road 
Poling, Arundel 
West Sussex 
BN18 9PY 

Company Registration Number: 00993155 
VAT Registration Number: 251 9853 81